Unlimited Conversations: This means that you can have an unlimited number of chats with website visitors or customers, which is a great plus for a free live chat app.
Unlimited Agents: You can have multiple agents (support representatives) using Chatway live chat software to handle chats at the same time. This is useful for handling customer support during peak hours.
Mobile App: The ability to access and manage chats from a mobile app allows for greater flexibility for agents on the go.
Private Notes: Agents can add internal notes
to chats that are not visible to the customer. This can be useful for keeping track of conversation details or sharing information between agents.
Assign Chats: Chats can be assigned to specific agents based on skill or availability. This can help ensure that customers are connected to the most qualified agent to meet their needs.
Chat Supervision: Supervisors can monitor ongoing chats and even step in to assist agents if needed. This can be helpful in ensuring quality customer service.
Analytics: Chatway also provides basic analytics on your telemarketing data live chat activity, such as the number of resolved and unresolved chats, total chats during a given period, etc.
Segmentation: With tags, custom data, and segments, you can group chats based on certain criteria, such as the topic of the conversation, the customer’s location, or the agent who handled the chat.
Notifications: Agents can receive email
web, or mobile alerts when a new chat arrives or when a customer replies to a message.
Email and Facebook Messenger Integrations: Chatway integrates with your existing email and Facebook Messenger accounts, allowing you to manage all your customer conversations in one place.
Widget Customization: You can customize the haro marketing: how to improve your seo look and feel of your live chat widget to match your website’s branding.
Multilingual: The live chat interface allows you to display messages in multiple languages, which can be helpful for supporting customers in different regions.
Final Verdict
Ultimately, all of these live chat apps would be fantastic choices for any small business or website looking to make a splash online. Tidio offers a fantastic array of chile business directory specialized live chat features and an impressive array of reporting and analytics tools that are hard to ignore.
On the other hand, Shopify Inbox seems tailor-made for any business using the Shopify app while Chatway offers great features for free. There is so much you can easily do with such an impressive array of live chat features, so we recommend trying out the one that works best for you based on what you’ve learned in this article.
