Tidio offers multiple communication channels to talk to your customers. While you can do this via the website live chat, you can also do it via email, Facebook Messenger, Instagram direct messages, and WhatsApp.

In terms of reviews, Tidio is slightly better than Tawk.to. Both have four and a half stars on G2, but Tidio has a 4.8 rating on Capterra while Tawk.to has a 4.6 rating.

As for customer reviews, they tend to speak better of Tidio than Tawk.to. The former barely has any negative reviews, while the latter has a few more.

If you have read this far and are still not convinced, then you should check out this live chat bonus software.

Chatway SMART ESTIMATE

Chatway is a newcomer to the market that competes with established names like Tidio and Tawk.to. It offers real-time chat functionality with a focus on ease of use, making it whatsapp lead a strong choice for businesses looking for a simple and intuitive solution.

In terms of user experience, Chatway provides an intuitive interface that is both modern, easy to use and user-friendly. Anyone can quickly sign up to use Chatway live chat at no additional cost and start chatting with customers in minutes.

Chatway is currently completely free, but additional plans may be introduced in the future. Even on the free tier, Chatway offers many amazing features that rival those of Tidio. One of the biggest is that your agents can engage in unlimited conversations on Chatway but they cannot do so with Tidio plans because each plan has a limit.

Unlike Tidio’s free plan, Chatway also offers live chat seo marketing brisbane: how to do it for online success support to all its users, so they can quickly answer questions while getting back to interacting with their customers.

Other features include

• Unlimited Agents: Talk to all your customers and add as many agents to your team as you need, absolutely free.
• Internal team communication: Keep your team updated with private notes for seamless collaboration.
• Monitor agent performance: Oversee chats to ensure your team is delivering top-notch customer service.
• Simple file sharing: Send documents and images directly to customers within chat.
• Multilingual Support: Reach a wider chile business directory audience by offering chat support in multiple languages.
• Mobile Apps for Everyone: Stay connected on the go with mobile apps for agents.
• Never miss a message: Get instant notifications so you can respond quickly to customer inquiries.
• Seamless integrations: Connect Chatway to the tools you already use, like email and Facebook Messenger.
• Works with all platforms: Easily integrates with popular platforms like Square, Shopify, Wix, Duda and more.

If this sounds like the right fit for you, you can start by visiting Chatway.

Final considerations 

The main difference between Tidio and Tawk.to is that the former uses artificial intelligence and offers multi-channel communication, so it offers faster responses. However, Tawk.to offers you all its features for free and has excellent reporting and analytics features.