Likewise, JivoChat allows sharing files, such as photos of receipts, screenshots, GIFs, and documents. Whether it’s another employee or a customer, you can send whatever you want, as long as the item is less than 10 MB in size.

You will also find default messaging functionality with JivoChat, although it calls them “quick phrases” and is only available in the PRO version. Ultimately, these responses are saved so that all operators on the account can use them.

According to user reviews on Capterra and other forums, both live chat options are easy to use. They each receive 4.7 out of five stars, which means they are similar, although you may have a slight learning curve.

Agent Management

You also need to focus on the effectiveness of the live cha t specific database by industry solution in managing agents. Here are some things that JivoChat offers:

With JivoChat, there are many agent availability features to take advantage of, such as a dedicated mobile app (both Android and iPhone) and online/offline statuses. Know when someone logs in to work, allowing you to see that they are doing their job.

There are many great features available, such as chat tracy web seo marketing: search engine optimization routing. This allows you to distribute work equally among operators, ensuring greater productivity.

Likewise, you can chat internally with

other agents behind the scenes. This can be useful when you need to take notes or talk to an agent who has already dealt with the same customer once.

However, JivoChat does not offer agent collision detection, which prevents two agents from picking up the same ticket. However, this may not be a problem since chile business directory it does provide chat routing.

Now let’s take a look at LiveChat’s agent management features. It also offers a dedicated mobile app. Additionally, you can see which agents are online or offline.

There are many features that will help you manage your team. For example, it is easy to set up chat routing rules on LiveChat. This will direct customers to the right agent or team.