Tidio’s most popular plan is the Growth plan, which costs $59 per month. The most expensive plan from this company is Tidio+. It costs $499.month, so it’s designed to be used by large teams. Once you get it, you can adjust the AI ​​conversation limit and get a dedicated success manager and other in-depth features for your live chat needs.

Characteristics 

As you can see, the main difference between the two options is that one offers the traditional live chat system while the other offers AI support. However, there are other features phone number lead that are worth checking out on both platforms.

Tawk.to helps you communicate with your team and work together thanks to its knowledge base. With it, you can quickly share everything your colleagues need to know about the client they are managing.

Analytics and reporting are excellent in this software. You can track engagement and sentiment and get an unlimited history of customers you talk to. The company gets detailed reports on business statistics and offers geo-tracking to tailor it to each customer.

Tidio, on the other hand, has basic reporting and analytics, but they are not as in-depth as Tawk.to. However, this company focuses on optimizing the live chat service and enhancing it with other things. The multi-channel features offered by the software prove it.

In addition to this, this software has high-level website seo marketing: how to do it in 2024 integrations with some of the most important online e-commerce platforms. Thanks to this, you can manage all your business information in one tab.

User Experience 

If there’s one thing that Tidio and Tawk. have in common, it’s the excellent user experience they offer. Both options are easy to set up and use, so don’t worry about getting lost in the process.

It is worth noting that agents and customers can access live chat features from their smartphones thanks to the mobile compatibility of these platforms. While both chile business directory companies allow you to customize the chat widget, Tidio offers more ways to do so.

In short, Tidio and Tawk.to offer you an intuitive interface that is suitable for eCommerce beginners and experienced workers. However, the former offers more customization options for your live chat widget.